Terms and Condittions
These terms and conditions apply to your use of this web site and any purchase you make so please take time to read them. They do not affect your statutory rights.
We are Strata Tiles Ltd t/a Tile Couture, a company registered in England and Wales under number 4501077. We are an online only retailer of tiling products to customers within the UK. Our business is based in England and our main office is at Tile Couture, Polar House, 6 Midleton Industrial Estate, Guildford, Surrey, GU2 8XW. Our registered office is at The White House, 2 Meadrow, Godalming, Surrey, GU7 3HN and our VAT registration number is GB798203889. Email: firstname.lastname@example.org.
This site has been produced for our United Kingdom customers and we do not sell to customers located overseas via this website. If you are located overseas and wish to place an order please contact us for further information.
The contents of this site including product prices, delivery charges and product details are subject to change at any time without notice. We may also revise or update these terms and conditions at any time without notice. Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit.
After selecting your products from the range available, you will proceed to the checkout area. You will be passed to a secure online payment authorisation service that will process your card details and obtain payment from your card provider.
We will send you written confirmation of your order by email but this email will not constitute acceptance of your order we accept your order at the time we dispatch the ordered products to you and it is at that moment that a contract for sale is made between you and us. All our contracts are concluded in English although contracts for sale will neither be filed by us nor accessible to you.
Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it
Please note acceptance of any order is at our discretion.
We accept the following cards on our website:
Diners / Discover
We use Sage Pay and PayPal to collect and process transaction information, you can view the Sage Pay security policy by clicking here and the PayPal security policy here. The payment will be taken at the time you submit your order.
If you would like to pay by bank transfer or cheque please contact us.
The prices payable for the items we offer for sale are clearly displayed on this site in pounds sterling and are inclusive of any excise duties and VAT payable unless otherwise stated. Prices do not include the costs of delivery details of which are displayed on the cart and checkout page.
You must make all arrangements necessary to take delivery of products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid.
The following information is intended as a guideline. We will use our discretion with individual circumstances.
Please note the method of refund must be the same as the method of payment.
You have 14 Working Days After Receiving Your Goods to Cancel Your Order
All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.
If you need further assistance with any of our products, please contact us.
Tile Couture is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.
Tile Couture will use your personal information in order to inform you of its offers, news and new catalogues and for profiling your purchasing preferences and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.
Tile Couture may share your information with other Companies in our group and organisations who are our business partners. We or they may contact you by mail, telephone, SMS fax or email to let you know about any goods, services or promotions which may be of interest to you.
The Data Protection Act puts obligations on users of personal information and details principles for its use. There are eight principles in the Act that Tile Couture is obliged to conform to.
These principles for Data Processing are: